TeamSupport

Build Stronger B2B Customer Relationships

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Sponsor Contact Us Form - Annual At Home

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TeamSupport is an award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) companies. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a product to help companies build stronger customer relationships. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer—rather than focused on each individual contact or ticket—TeamSupport stands alone as the leading support software solution created for businesses who need to help other businesses solve problems.

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Complete customer and contact database

Instead of simply seeing your customers as a collection of tickets, you can track additional information about them and consolidate all of their requests. In one location, easily see every ticket, request, or issue that any person within a given client company has made to your support department. Then run reports to help identify which customers are demanding the most from your support team.

Customizable help desk

Customer support analytics dashboards are user-specific. They can (and should) be customized based on personal preference, and no other user can change them for you, or be affected by your changes. Add any help desk report, move items to appear in the order you prefer with simple drag and drop functionality, and hide/unhide series from the display with a simple click. You can also access listed tickets simply by clicking on the ticket link.

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Calculate your customer support ROI.
We built a free tool to help you find out if your customer support software is costing you business.

Schedule a Demo
Sign up for a demo and see for yourself why TeamSupport is the industry's top B2B help desk software.

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Exclusive offer for SaaStr Annual Attendees

TeamSupport is a B2B customer support solution that enables you to focus on your customers. SaaStr@Home attendees can now try the award winning solution for free. Enjoy all the benefits below:

• Keep track of customers with a best-in-class contacts and customer database.

• Understand your customers better with customer families and product lines (multi-brand).

• Always know exactly what your customers are using with the #1 choice for version and products tracking.

• Keep track of service agreements and manage expectations with best-in-class SLA management.

• Alerts notify all users about important customers or issues.

• The Customer Distress Index™ (CDI) tells you which customers are at risk of becoming dissatisfied.

• A fully customizable customer hub enables you to improve your users’ experience and provide self-service.

• IBM Watson-powered sentiment analysis lets you instantly gauge the tone of customer responses.

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